HANDCRAFTED - SECURED PAYMENT - GIFT WRAPPING
These provisions (including the Privacy Policy together with any other documents referred to in these provisions) set out the terms and conditions on which you may make use of the pixies.hr website (the "Site").
We may update these Customer Terms (and the documents referred to in them) from time to time and will notify you by uploading them to the Site. You should review the Customer Terms periodically for changes. By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Site.
Pixie’s is a brand owned by PIXIE,OBRT ZA USLUGE I PROIZVODNJU VL.TOMISLAV POZAIĆ. The Site is operated by PIXIE,OBRT ZA USLUGE I PROIZVODNJU VL.TOMISLAV POZAIĆ ("we"). We are registered in Croatia under company number OIB: 75543527640 with our registered office address at ŠIROKOVAC 16, RUKAVAC, 21480 VIS, Croatia.
Accessing the Site
Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of the Site, or the entire Site, to users who have registered with us. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights contained in the Site and in the material published on it. All such rights are reserved. You must not use any part of the materials on the Site for commercial purposes without obtaining a licence to do so from us.
If you breach these Customer Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Please note that when you decide to purchase goods and/or services the resulting legal contract is between you and us and such contract shall comprise these Customer Terms, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions.
You should carefully review the Customer Terms , the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between these Customer Terms and the email confirmation of your order or the applicable details on the product page, these Customer Terms shall prevail to the extent of the conflict or inconsistency.
Payment Methods
Purchases may be paid for using a debit or credit card through Paypal payment provider. Payment will be deducted from your account when you place your order. All prices shall be shown in EUR currency and payable in EUR. Delivery charges will vary depending on the destination. For delivery destinations within the EU prices includes VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.
Refusal of Transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
Your shopping bag on the Site displays the goods you have chosen and the Seller who shall provide them. Details of postage and packing will be displayed at the checkout page. The delivery costs vary according to the delivery destination. Any delivery times quoted are in working days.
If you order goods from our Site for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that the goods and services offered for sale are directed at EU residents. We and our sellers make no representation that any goods or services sold through the site are appropriate or available for use outside the EU. You must comply with all applicable laws and regulations of the country for which the goods or services are destined. Please note that items may not be deliverable overseas due to local law and it shall be your responsibility for any failure to deliver the goods overseas due to local law. We will not be liable for any breach by you of any laws.
Returns
If you wish to discuss or organise a return, exchange or refund of any cancellable item purchased through the Site (see Returns and Exchanges for a description of non-cancellable items), please contact us at tomislav@pixies.hr, in accordance with our Returns and Exchanges policy. Once the return or cancellation has been completed, we will refund the purchase.
Links
You may link to pages on the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Company expressly reserves the right to revoke the right granted in this clause for breach of these Customer Terms and to take any action it deems appropriate.
The Site provides links to other websites for your information. If you use these links, you leave the Site. We have not reviewed these third party websites and we have no control over such sites or resources. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them including the group gifting application which is provided by a third party.
Waiver
If we fail at any time to insist upon strict performance of any of your obligations under these Customer Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Customer Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Severability
If any of these Customer Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Entire agreement
These Customer Terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter. Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Customer Terms or any documents expressly referred to in them. Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in these Customer Terms and any documents expressly referred to in them.
Force majeure
Where we are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our reasonable control including, without limitation, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the Seller's workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then our (as the case may be) performance of its obligations shall be postponed for the period of time that the circumstances continue.
Law and jurisdiction
Contracts for the purchase of goods or services through our Site shall be governed by Croatian law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of Croatia.
Feedback
General comments about the Site, as well as complaints, are welcome by email at tomislav@pixies.hr
PRIVACY POLICY
The PIXIE’S brand and pixies.hr is owned and operated by PIXIE,OBRT ZA USLUGE I PROIZVODNJU VL.TOMISLAV POZAIĆ. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the EU General Data Protection Regulation (GDPR) and other applicable laws. You may contact us at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Paypal, or any third party services you access through our website.
1. Information We Collect
To fulfil your order, you must provide us with certain information (which you authorized Paypal to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewellery, for example), if you contact us directly.
When a customer makes a purchase at pixies.hr we ask for information such as your name, e-mail address, postal address, and contact details, and then we keep a record of this information. All this is necessary so we can recognise you as a customer, pass on the correct details with your order, ensure that you are happy with the service you receive. We keep a record of any purchase you make. This means we can help to deal more quickly with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant. We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had with our website. If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you may update the information by emailing: tomislav@pixies.hr
2. Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including: as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and
3. Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
4. Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.
5. Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer. For example, Google Cloud is Privacy Shield certified.
COOKIE & SIMILAR TECHNOLOGY POLICY
WHAT IS A COOKIE?
An HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing.
WHY DO WE USE COOKIES?
PIXIE’S uses cookies to enhance and simplify your visit. For example, cookies allow us to save the items in your shopping bag, so these are not lost, when you continue browsing our site. When you enter our site our web server sends a cookie to your computer, which allows us to recognise your computer. This information is anonymous; we cannot relate the cookie information to you directly. We do not use cookies to store personal information, or to disclose personal information to third parties.
Local storage is technology which allows a website to store and retrieve data on your computer or other device. We use local storage to enable certain features, including storing certain parts of our site on your device so that those pages load more quickly when you next visit them.
We use cookies for a number of reasons:
To allow you to use essential features of our site such as storing your product selections to your shopping bag whilst you continue to shop and/or navigate to different pages of the site and accessing secure areas of the site. If you choose not to accept these cookies, you will be unable to use our site for shopping, only for browsing.
To collect information about how you use our site, so that we can improve the quality of our site and service.
This information is used by us to:
• Provide statistics on how our site is used
• See how effective our adverts are by identifying which website you arrived from
• Help us improve the site by measuring any errors which occur during your browsing experience
THIRD-PARTY COOKIES
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics.
To the extent any personal information is collected through first-party Cookies, our Privacy Policy applies and complements this Cookie Policy. Personal information collected through a third-party Cookie is subject to the Privacy Policy of that third party, and not our Privacy Policy.
We do not share with these third parties listed above any information that would readily identify you (such as email address); however, these third parties may have access to information about your device (such as IP address). We do not have access to, or control over, the technologies that these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy.
These cookies allow you to use essential features of our site. If we did not use these cookies, you would be unable to use our site for shopping, only for browsing.
These cookies are used for:
• Keeping track of what you have in your shopping bag
• Remembering you when you return to our site
• Enabling you to navigate to different pages of the site during your browsing session
• Accessing secure areas of the site, including payment
These cookies don’t collect information that identifies a visitor.
ACCEPTANCE OF PRIVACY AND MODIFICATIONS
By accessing and using the PIXIE’S website (including purchasing items through our website), you consent to our collection and use of your information as described in this Privacy Policy. PIXIE’S reserves the right occasionally to make changes to its Privacy Policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you use our online shop. We will notify you of any changes in our Privacy Policy by posting the modifications on our website.
How to Contact Us
For purposes of EU data protection law, we, PIXIE,OBRT ZA USLUGE I PROIZVODNJU VL.TOMISLAV POZAIĆ, are the data controller of your personal information. If you have any questions or concerns, you may contact us at tomislav@pixies.hr.
Alternately, you may mail us at: PIXIE’S / Tomislav Pozaić, Širokovac 16, Rukavac, 21480 Vis, Croatia
